Cell phone companies are still stupid

I don’t intend for this to be a consumer gripe blog, but I feel like I have to get my Seinfeld/Andy Rooney moments when I can.

What’s the deal with…?

Did you ever wonder why, cell phone companies don’t try to actually do what their customers want, instead of making their customers do what they want? Why do we put up with this lousy service?

I want to get my stepson a new cell phone. He has some money, and is willing to pay for it. The problem is, that his line isn’t eligible for an upgrade yet. They guy tells me that I can add the new equipment on my line, then he can change it to the other line, and I can go through the whole setup thing again on the phone that I have now, on the line I have now. WTF? Either way they are getting me to commit to two more years of abuse with extortion payment as the only way out. Why can’t they just do it the easy way? Why do I have to jump through hoops for their stupid rules?

I thought capitalism was supposed to create a better scene for consumers. Why do we let it work the other way? It makes me consider dropping off the grid…

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